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Erica Hill is an intelligent and hardworking real estate professional. While it wasn’t always easy, Hill is now a franchisee of leading real estate company.

Recently I was approached by a very talented young man who was growing a strong business in the real estate industry. He said he has observed others having difficulty in retaining both employees and agents on their teams and is determined to avoid the pitfalls of high turnover amongst his staff. Those who wish to succeed at a high level will need to master the skills of hiring, training, leading and motivating people. And yes, there is an art to it! Let’s break it down. First, let’s take a look at just what the defining difference is between groups and teams.  It’s no big secret ...

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We all know the 80/20 rule, right? The Pareto Principle: Roughly 20% of what we focus on brings us 80% of our results. Is it easy to stay in the top 20%? No it is not. Without a plan and constant vigilance, people and events will constantly consume your time pulling you out of your 20% and into the 80%. How The Pareto Principle Impacted Keller Williams Recently, the President of our company had been through a long period of getting hit with drama coming at her from multiple fronts. She was virtually drowning in problems people in our organization had been bringing to her over a fairly ...

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There are innumerable things one can do to encourage one’s team to greater success. Each employee is unique and needs different things from his/her boss, but these four action points can really make a massive difference for all of them no matter who they are. 1) Be positive. When employees are doing something inaccurately, use the moment to be positive and supportive. Positive reinforcement, according to Dr. Christopher L. Heffner of AllPsych: Psych Central's Virtual Psychology Classroom, is like, “adding something in order to increase a response. For example,... adding praise will ...

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